Mavix Solutions
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Privacy

Privacy Policy

How we collect, use, and protect the information you share with Mavix Solutions.

Last updated: June 2026

This Privacy Policy explains how Mavix Solutions ("we", "us", "our") handles personal information collected through our website mavixsolutions.com and during the course of providing our marketing services. We are a marketing agency based in Karachi, Pakistan, offering social media, paid advertising, SEO, branding, web, and video services.

If you have any questions about this policy or how your information is handled, please contact us at hello@mavixsolutions.com.

1. Information we collect

Information you provide to us

When you fill out our contact form, email us, or otherwise reach out, we collect the information you choose to share. This typically includes:

  • Your name
  • Your email address
  • Your phone number (optional)
  • Your company name (optional)
  • The service you're interested in
  • Your indicative budget range
  • The content of your message and any context you share about your project

Information collected automatically

When you visit our website, we automatically collect limited technical information for security and operational reasons:

  • IP address
  • Browser type and version
  • Device and operating system
  • Pages visited and time spent
  • Referring website

This information is used primarily to detect abuse, prevent spam submissions, and understand which content is useful to our visitors.

Information from clients during engagements

If you become a client, we will receive additional information necessary to deliver our services — for example, brand assets, access credentials to advertising or analytics accounts, customer lists for campaigns, and project communications. This information is handled per the engagement agreement signed between us.

2. How we use information

We use the information we collect to:

  • Respond to your inquiries and follow up about a potential engagement
  • Prepare proposals, quotes, and statements of work
  • Deliver the marketing services you've engaged us for
  • Send you administrative communications related to our services
  • Operate, maintain, and improve our website
  • Detect, prevent, and address fraud, abuse, and security issues
  • Comply with applicable laws and respond to lawful requests

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We process personal information on the following grounds:

  • Consent — when you voluntarily submit information through our contact form or otherwise reach out.
  • Contract performance — to provide services you've engaged us for.
  • Legitimate interests — to operate our business, secure our website, and improve our offerings, balanced against your rights.
  • Legal obligation — where required to comply with applicable laws.

4. Sharing & third parties

We share personal information only in limited circumstances:

  • Service providers. We rely on trusted third parties to host our website, send email, and process payments. These providers process information on our behalf and are bound by confidentiality and data-protection terms.
  • Marketing platforms. When delivering campaigns for clients, we operate inside platforms such as Meta Ads, Google Ads, LinkedIn, TikTok, Google Analytics, Google Search Console, and similar tools. Information shared with these platforms is governed by their own terms and privacy policies.
  • Legal compliance. We may disclose information if required by law, court order, or governmental authority, or to protect our legal rights, safety, or property.
  • Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies & tracking

Our website uses a minimal set of cookies:

  • Essential cookies — a session cookie is set when you use the contact form to protect against cross-site request forgery (CSRF). This cookie is required for the form to work and is removed when you close your browser.
  • Analytics — we may use privacy-respecting analytics to understand aggregate visitor patterns. We do not use these to identify individuals.

We do not use behavioral advertising cookies on our own website. Most browsers allow you to control or block cookies through their settings.

6. Data retention

We retain personal information for as long as necessary for the purposes described in this policy. Specifically:

  • Contact form submissions are retained for up to 24 months from the date of submission so we can follow up on inquiries and improve our services.
  • Client engagement records are retained for the duration of the engagement plus the period required by Pakistani tax and corporate record-keeping laws.
  • Technical logs (IPs, request logs) are retained for short periods sufficient to detect and address abuse, typically no more than 90 days.

You may request earlier deletion at any time (see Your rights).

7. Security

We take reasonable technical and organizational measures to protect personal information, including encrypted connections (HTTPS), access controls on our administrative tools, hashed credentials, and rate limiting on public endpoints. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Request a copy of your information in a portable format
  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, email us at hello@mavixsolutions.com. We will respond within a reasonable timeframe and may need to verify your identity before fulfilling certain requests.

9. Children's privacy

Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through the website or, where appropriate, directly to clients.

11. Contact us

If you have questions, complaints, or requests regarding this Privacy Policy or how your information is handled, please reach out: